If you have been following my series, 10 Easy Steps to Social Business, so far then hopefully you’ve gained an understanding of:
- Embedding social techniques into your business processes with some examples (more to come).
- The need for customization of your social business solution.
- Things to think about when preparing a Social Business Governance Plan.
Many thanks for the kind feedback and comments I’ve received so far. Steps 4 – 6 of the plan will be coming soon. In the meantime let me keep you busy with my infographic which summarizes the first three steps:
Summary of the first three steps
ABOUT THE AUTHOR >
Technologist based in Scotland with a passion for social business, collaboration and analytics. Serial tweeter (@alanghamilton) and self-confessed IBM-fanboy. I believe social business is a new way for organizations of all sizes to form stronger working relationships within themselves and with their customers and partners. By demonstrating how any organization can become more open, responsible, compassionate and flexible I can show that staff and customer satisfaction increases, morale improves and better business results come.