Author: Ruby Wade

Becoming a Social Business in 10 easy steps

I was lucky enough to attend the IBM Leadership Alliance conference last week in Boston.  This is an annual gathering of a large number of senior IBM execs, IBM Champions, key customers and a some hangers-on like me.  The entire event is covered by a non-disclosure agreement as the IBMers share their product plans and seek feedback on their plans from the audience. One session stuck out particularly for me.  It was Sandy Carter‘s presentation on becoming a social business.  Although the precise content of her presentation is under NDA I am allowed to discuss the 10 steps to becoming a…

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Improving organizational communications

(Originally posted on Enterprise Strategies: http://enterprisestrategies.com/2012/09/26/improving-organizational-communications/) To help social business emerge from hype to mainstream adoption, it is important to demystify how social business improves people’s jobs. One area that social business can benefit across a wide range of areas inside of companies is the Communications Plan. Today, communications plans have wide application across many areas of business: Projects Programs Change Management Marketing Organizational Change (re-orgs) Crisis Communications Product releases What is a communications plan? According to Hieran Publishing a communications plan contains the following: What you want to accomplish with your communications (your objectives), Ways in which those objectives can be accomplished (your…

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12 features of supporting social collaboration in the workplace

I am often asked how to support social collaboration in the workplace. As I showed in my recent blog post, there are some big differences between learning in an e-business and learning in a social/collaborative business. So it is not just about adding new social approaches or social media into the training “blend”, supporting social collaboration is underpinned not only by new technologies but by a new mindset.  In other words, it means .. 1 – moving from a focus on organising and managing training (which includes e-learning and blended learning) FOR others, to helping  individuals and teams address their OWN performance problems….

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Enhancing the Productivity of an Evolving Workforce

Here is an article I wrote for Workforce Solutions Review, a well produced magazine from the International Association for Human Resource Information Management (IHRIM).  It seems that there is some interest in Adaptive Case Management from a HR perspective — and for good reasons.  When I get the details of the publication issue I will include that here.  Meanwhile, this post outlines a vision for ACM and Human Resources & Management. Introduction In the past two years we have seen a dramatic increase in interest in a new approach for systems that support office workers.  Much of the focus for information technology deployment…

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2012 Digital Workplace Trends Report

Every year since 2006 Jane McConnell releases her report on digital workplace trends which is quite an in-depth piece of work.  The most recent one clocking in at over 150 pages of information with online survey data from over 456 organizations around the world!  Her most recent report looks at both the consumer and employee use of social and collaborative technologies.  While it is quite comprehensive I will extract a few pieces of information which I found to be interesting. As you can see from the image below most organizations are still at the early stages of their enterprise collaboration initiatives….

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State of the Net 2012 – People Tweet Tacit Knowledge – Part One

You may remember how in previous articles that I have put together over here in this blog I have mentioned how, lately, I am going through one of those stages, where instead of participating rather actively in a good number of various different social networking sites, I’m now more inclined towards plenty of reading and listening what’s happening out there, then do a bunch of more reading (books, articles, white papers, etc. etc.), followed by lots of additional self-reflection and learning on the sides from watching video clips, mainly of conference event recordings available on YouTube and, eventually, come back…

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Trash talk and FUD harms the Cloud industry

Over here we are anticipating this year’s Cloud Computing World Forum in London, but over in the US Larry Ellison, Oracle’s founder and CEO since 1977, has pivoted his position on the Cloud along with “crossing a line” to trash key competitors.  Elsewhere old guard software giants like IBM are mis-communicating the Cloud messages.  How does this help the the industry, the typical buyer in an SME, or the average CIO in a larger enterprise?  Actually this noise generated by the old guard of IT is significant in positioning the current status of the Cloud landscape, but what we really need is…

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New Study: Only 10 Percent of Employees are Engaged

I don’t like reading things like this, I really don’t.  But today I came across a report released by Modern Survey which found that we have a lot of work to do around engaging our employees.  Modern Survey isn’t the first firm to report low engagement numbers, Gallup and Blessing White (along with others) have all found low engagement rates within our organizations.  The questions, approaches, methodology, and data that all of these firms get is different but the trend and overall findings remains the same.  I don’t think we realize how crucial employee engagement within our organizations really is. Modern Survey…

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Mobile Work

I’m regularly trying to do two things: explore mobile capabilities, and get folks to think more broadly about how we can support performance in the organization.  I was asked to flesh out a proposed title for a stage at the upcoming mLearnCon, and thought about trying to map the 4C’s of mobile to the major categories of mobile work opportunities.  It’s a slightly different take than my previous meta-mobile post where I looked at performance support, formal learning, and meta-learning. In this case I’m looking at the 4 C’s by work categories.  I see augmenting formal learning as one, providing performance support as a second,…

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The Enduring Nature of Blogs and Blogging

Nora Ganim Barnes and her colleagues at the Center for Marketing Research at the University of Massachusetts Dartmouth have looked at business blogs for some time. In 2010 50% of the Inc. 500 had a corporate blog, up from 45% in 2009 and 39% in 2008.p Now in 2011, the use of blogging dropped to 37%. In contrast, they found, in a related study that blogs continued at the same 23% level in Fortune 500 companies. This has, in part, happen because of the rise of other social media that have taken over some of the function so blogs. However, blog remain…

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