Archives >

Author: Michael Fauscette Category: Posted: April 29, 2012 1045 views _ Comments

I managed a few minutes out of my schedule last week to stop by the Yammer Tour event in San Francisco. I was in San Francisco doing a keynote for sugarCRM's user event and luckily the events overlapped. As I was listening to Yammer CEO David Sacks talk about some of the new Yammer features and interview some customers, I was struck by how much social tools like Yammer are changing businesses. Yes, I know that's almost all I've talked about for the last 4-5 years, changing businesses with social technologies and driving real cultural changes, but seeing that transformation really makes an impression. It's easy to get lost in all of the forward looking research and discussion on technology when in fact, what really matters is what businesses are actually doing with the tools to get some real business benefits. Does using social tools for business really make any difference? There are all sorts of ways to measure value when it comes to technology, we wrote a whitepaper on the ROI of social that has some ideas. Social business impacts business processes across the company and is having some interesting and very positive returns. Not all are as obvious as others though, and some of the less obvious are perhaps the most transformative.

First I should say that for me, social initiatives need to be clearly tied to increasing revenue, increasing margin, fostering innovation and/or increasing ... Read the article
Author: Jay Cross Category: Posted: April 29, 2012 1097 views _ Comments

When the book on informal learning came out, nay-sayers attacked me as some kind of loony. Some still do. I’ve got a thick skin.

QUESTION: How do you know that informal learning works?
ANSWER: How did you learn to walk and talk? How did you learn to kiss?

QUESTION: How can you measure what people learn?
ANSWER: By judging what they do. Has their performance improved?

QUESTION: How can we assess the ROI of informal learning?
ANSWER: Cost-benefit analysis. But hold it, how to you assess the ROI of formal learning?

QUESTION: How do you know learning on the job is 80% informal?

ANSWER: Study after study arrives at that figure but it’s a generality. It depends on the context: what’s to be learned, who’s learning it, and...  Read the article
Author: Joel Selzer Category: Posted: April 28, 2012 2766 views _ Comments

Recent studies, including an employee satisfaction report from APCO Worldwide and Gagen MacDonald, point to several benefits that arise from social intranets as enterprises deploy new social communication solutions.  Enterprise social networks, when configured and used properly, are becoming the main knowledge repositories and communication hubs in the enterprise. They are replacing corporate intranets as the most comprehensive and reliable places to find information about the company, its processes and procedures, and the people who work there. 

According to the study from  ... Read the article
Author: Clark Quinn Category: Posted: April 25, 2012 838 views _ Comments

I’m regularly trying to do two things: explore mobile capabilities, and get folks to think more broadly about how we can support performance in the organization.  I was asked to flesh out a proposed title for a stage at the upcoming mLearnCon, and thought about trying to map the 4C’s of mobile to the major categories of mobile work opportunities.  It’s a slightly different take than my previous meta-mobile post where I looked at performance support, formal learning, and meta-learning...

Read the article
Author: Anne Marie McEwan Category: Posted: April 24, 2012 1279 views _ Comments

This post is the first in a two-part reflection on two enduring management obsessions: control and employee engagement.

Shifting to the right

Following my post describing the Smart Work Framework, Harold Jarche (@hjarche) correctly commented that letting go of control would be an issue for businesses shifting to the right of the framework, from traditional structures characterised by place-dependent hierarchical structures to physically-distributed, networked structures.

Legacy of insight

As I have said repeatedly, in blog posts too numerous to identify, we have been here before. My contention is that social business developments are only the next phase in a trajectory of reform of ways of working, which began ...

Read the article
Author: Michael Fauscette Category: Posted: April 23, 2012 845 views _ Comments
It's a statement that I hear often lately, as more traditional software vendors start to invest in cloud computing, that they're "late to the cloud". Of course many of those who are saying it are "pure play" SaaS vendors that are no doubt starting to feel some competitive pressure as more vendors start selling SaaS applications. I also hear it from colleagues and I suppose that it is a true statement of fact but to me there's a little more to the story than that. I think the bigger question might be whether being late to the cloud is "bad".

The general perception is that being early to market with a product gives the vendor first mover advantage and lets them capture market share and mind share before any competitors get into the game. There's certainly a lot of ... Read the article
Author: Bill Ives Category: Posted: April 23, 2012 1045 views _ Comments

Nora Ganim Barnes and her colleagues at the Center for Marketing Research at the University of Massachusetts Dartmouth have looked at business blogs for some time. In 2010 50% of the Inc. 500 had a corporate blog, up from 45% in 2009 and 39% in 2008.p Now in 2011, the use of blogging dropped to 37%. In contrast, they found, in a related study that blogs continued at the same 23% level in Fortune 500 companies. This has, in part, happen because of the rise of other social media that have taken over some of the function so blogs. However, blog remain the main vehicle if saying something of substance and most of the traditional media outlets have adopted them.

So it was interesting to me to go back in time to when ... Read the article
Author: Clark Quinn Category: Posted: April 21, 2012 942 views _ Comments

Mayra Aixa Avilar (who I hope to meet someday, maybe at mLearnCon?) pointed to this post saying “mLearning is starting to diverge from eLearning not only in specific meaning, but in approach and design as well”, and I want to politely disagree.   Depends, of course, on what you mean by elearning, to start with.

The clear implication is that elearning is about courses on the desktop.  As I’ve discussed before, when I’m talking about ‘big L‘ learning, I’m covering research, performance, innovation, creativity as well as more typical execution. As a consequence, I’m talking performance support, social networks, portals, and more, as well as ...  Read the article
Author: Dan Pontefract Category: Posted: April 19, 2012 1265 views _ Comments

My, how times have changed. Two years ago, people were scoffing at the term social learning. Three years ago, social learning was solely for the nerds like me, whereas four years ago it was a term used solely in academic circles. But during the past year and a half or so, social learning has become cotton candy at the fair. Everybody wants some.

In particular, there has been a fair amount of shuffling, repositioning, flanking and acquiring going on in the vendor space as it relates to our fluffy, sugary ...

Read the article
Author: Brian Vellmure Category: Posted: April 18, 2012 1330 views _ Comments

Several years ago, my wife and I ran out of toothpaste in a remote part of small Southeast Asian country. We spent half the day trying to find a place that carried a halfway recognizable form of packaged toothpaste. It was more of an adventure than you might imagine. We ultimately found one unopened Colgate toothpaste box covered in dust in a small bazaar kiosk. In that case, we were excited and thankful. It didn’t matter much that the box was a bit dusty, nor that it wasn’t our typical preferred choice of toothpaste.

I remember coming back to the United States several months later, and going shopping for toothpaste once again. I found myself paralyzed in the aisle as I tried to make sense of shelf space that looked similar to this:

Img Source

... Read the article