Archives >

Author: Brian Vellmure Category: Posted: July 31, 2012 1137 views _ Comments
This post is on behalf of the CIO Collaboration Network and Avaya

Well, it’s only taken us 3,000 years, but we’re finally getting back together. You may be familiar with this story from Genesis.

    But the Lord came down to see the city and the tower the people were building. The Lord said, “If as one people speaking the same language they have begun to do this, then nothing they plan to do will be impossible for them. Come, let us go down and confuse their language so they will not understand each other.”

    So the Lord scattered them from there over all the earth, and they stopped building the city. That is why it was called Babel —because there the Lord confused the language of the whole world. From there the Lord scattered them over the face of the whole earth.

Three thousand years later, we may still be scattered. but we are...

Read the article
Author: Michael Fauscette Category: none Posted: July 27, 2012 644 views _ Comments

"A chain of events"...an interconnected series of phenomenon that  lead to some outcome... enterprise applications are changing and both businesses and vendors are starting to see the series of changes in motion. I don't believe though, that we know yet what the "end game" is really. This past year or so I started trying to understand what the next generation enterprise platforms might look like and have some ideas. There are a few things that seem obvious to me at this point. For example next generation EA platforms must have embedded social (or relationship) capabilities as systems of relationship drive new ways for employees to collaborate. The same is true of analytics, which need to exist in the context of business decision processes.

As a part of the next generation it's possible that the definition of applications is also changing. Over the past 10 years vendors have broken apps down... Read the article
Author: Richard Hughes Category: Posted: July 27, 2012 1662 views _ Comments

This post originally appeared on theBroadVision blog. While it makes a few references to Clearvale features, it is applicable to any internal-facing social networking adoption project.

With so many companies exploring the idea of implementing a social network within their organisation to connect their employees better, it’s perhaps surprising to find that many of them fail to measure the success of the adoption scientifically. Instead, they rely on subjective measures like “is it working?” and “do we feel better connected?”. These emotional measures are useful and interesting, but they need to be backed up with hard numbers if you are to measure success accurately.

One of the main reasons people don’t measure adoption in this way is because they aren’t sure what the most meaningful measurements are, and what...

Read the article
Author: Alan Hamilton Category: Posted: July 23, 2012 945 views _ Comments
English: Phillippine stock market board
English: Phillippine stock market board (Photo credit: Wikipedia)
Something which we are all aware of these days is the state some countries have ended up in thanks to the economic crisis affecting Western Europe and America.  Constraints on the availability of money has resulted in recession, stagnation and an overall malaise.
I believe the same analogy can be drawn in many organisations these days when considering how it deals with collaboration, knowledge management andEnglish: Phillippine stock market board (Photo credit: Wikipedia)
Something which we are all aware of these days is the state some countries have ended up in thanks to the economic crisis affecting Western Europe and America.  Constraints on the availability of money has resulted in recession, stagnation and an overall malaise.
I believe the same analogy can be drawn in many organisations these days when considering how it deals with collaboration, knowledge management and...
Read the article
Author: Harish Kotadia Category: Posted: July 23, 2012 1007 views _ Comments
In response to my previous post titled Big Data: The Coming Sensor Data Driven Productivity Revolution, some one asked me if I had few good case studies that highlight effective use of Big Data. I would like to share following four excellent Big Data case studies that shows how large corporations have started leveraging Big Data for driving productivity and increasing ROI:
TXU Energy – Smart Electric Meters:
In my blog quoted above, I indicated that “Because of smart meters, electricity providers can read the meter once every 15 minutes rather than once a month. This not only eliminates the need to send some one for meter reading, but as the meter is read once every fifteen minutes, electricity can be priced differently for peak and...
Read the article
Author: Elizabeth Lupfer Category: Posted: July 22, 2012 748 views _ Comments
With the evolution and growing attention to employee engagement one thing has become very clear. Employee engagement comes in many shades, different definitions. It’s a concept that outwardly has a very simple meaning, but we know underneath, there are multiple layers, multiple shades that add to its complexity. Its meaning and how you define it can vary depending on your role, your organization, your individual satisfaction and even personal happiness. The levels of interest vary: there are those who don’t understand its value and won’t take part at all, those who play more of the voyeur, watching as it  happens, and then there are  those who are eager participants, actively driving and leading engagement efforts. We also know that how organizations define and promote employee engagement has evolved over time and has varying shades of...  Read the article
Author: Brian Vellmure Category: Posted: July 19, 2012 913 views _ Comments
Between Arousal and Control lies Flow. We could probably stop there (but don’t – read on). Think on that for just a minute. Lots of Mindsparks emerge quickly for me. Between arousal and control lies ‘flow’ via @Mich8elwu at #digitslsurrey — guy stephens (@guy1067) May 26, 2011 When I first heard this quote, Guy Stephens [...] Read the article
Author: Luis Suarez Category: Posted: July 16, 2012 879 views _ Comments

Movistar en parque olímpico de BarcelonaIn the past you may remember how time and time again I have mentioned how one of the main use cases from a successful Social Business would eventually be that one ofcustomer service and customer support, although over the course of time you may have noticed how my experienceshave been very lacking in this regard. So, instead of giving up on it altogether a long while ago I decided to keep pushing for it, because I knew it that at some point it would click and that would be the day where we may be witnessing that tipping point for that use case to become a reality. Well, I think that day has arrived. Today. And that company that has finally understood what a social business is all about is one that I never expected that it would be coming around, as seen on this blog a few times already. That social business with a success story on providing excellent customer service and support is Movistar. Yes, you are reading it right.Movistar!

I have always been saying that the day both telcos and airlines, along with government, amongst a couple of others, start embracing social... Read the article
Author: Ross Dawson Category: Posted: July 13, 2012 679 views _ Comments

One of the most important dynamics in almost all industries today is how value creation is increasingly shifting to be between organizations rather than within organizations.

Most notably, the nature of client-supplier relationships have dramatically shifted over the years.

This is not new. I have spent considerable time working with the institutional financial services sector, and seen major changes over the years. I recently recalled a White Paper I wrote years ago, How Collaborative Technologies are Transforming Financial Services, in the wake of a Collaboration in Financial Services conference I co-organized and chaired in New York.

Here is an excerpt from the White Paper...

Read the article
Author: Alan Hamilton Category: Posted: July 05, 2012 935 views _ Comments

I consider a Social Business to be one which harnesses the power of social networking technology to aid collaboration and decision making in organizations. I see this as the modern extension of Knowledge Management which was seen in the early part of this century as the consequence of better database solutions, the advent of the Web as we now know it and a way to finally make our work “smarter”. But will Social Business disappear like Knowledge Management, “Knowledgebases”, “Groupware” and other solutions like it in the past?

In the late nineties many computer systems were still focused on making electronic versions of previously physical processes. The emergence of good-quality scanning solutions and processing systems from the likes of Kofax..

Read the article