This post is on behalf of the CIO Collaboration Network and Avaya

Well, it’s only taken us 3,000 years, but we’re finally getting back together. You may be familiar with this story from Genesis.

    But the Lord came down to see the city and the tower the people were building. The Lord said, “If as one people speaking the same language they have begun to do this, then nothing they plan to do will be impossible for them. Come, let us go down and confuse their language so they will not understand each other.”

    So the Lord scattered them from there over all the earth, and they stopped building the city. That is why it was called Babel —because there the Lord confused the language of the whole world. From there the Lord scattered them over the face of the whole earth.

Three thousand years later, we may still be scattered. but we are...

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This post originally appeared on theBroadVision blog. While it makes a few references to Clearvale features, it is applicable to any internal-facing social networking adoption project.

With so many companies exploring the idea of implementing a social network within their organisation to connect their employees better, it’s perhaps surprising to find that many of them fail to measure the success of the adoption scientifically. Instead, they rely on subjective measures like “is it working?” and “do we feel better connected?”. These emotional measures are useful and interesting, but they need to be backed up with hard numbers if you are to measure success accurately.

One of the main reasons people don’t measure adoption in this way is because they aren’t sure what the most meaningful measurements are, and what...

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"A chain of events"...an interconnected series of phenomenon that  lead to some outcome... enterprise applications are changing and both businesses and vendors are starting to see the series of changes in motion. I don't believe though, that we know yet what the "end game" is really. This past year or so I started trying to understand what the next generation enterprise platforms might look like and have some ideas. There are a few things that seem obvious to me at this point. For example next generation EA platforms must have embedded social (or relationship) capabilities as systems of relationship drive new ways for employees to collaborate. The same is true of analytics, which need to exist in the context of business decision processes.

As a part of the next generation it's possible that the definition of applications is also changing. Over the past 10 years vendors have broken apps down... Read the article

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With the evolution and growing attention to employee engagement one thing has become very clear. Employee engagement comes in many shades, different definitions. It’s a concept that outwardly has a very simple meaning, but we know underneath, there are multiple layers, multiple shades that add to its complexity. Its meaning and how you define it can vary depending on your role, your organization, your individual satisfaction and even personal happiness. The levels of interest vary: there are those who don’t understand its value and won’t take part at all, those who play more of the voyeur, watching as it  happens, and then there are  those who are eager participants, actively driving and leading engagement efforts. We also know that how organizations define and promote employee engagement has evolved over time and has varying shades of...  Read the article

Between Arousal and Control lies Flow. We could probably stop there (but don’t – read on). Think on that for just a minute. Lots of Mindsparks emerge quickly for me. Between arousal and control lies ‘flow’ via @Mich8elwu at #digitslsurrey — guy stephens (@guy1067) May 26, 2011 When I first heard this quote, Guy Stephens [...] Read the article

In the past you may remember how time and time again I have mentioned how one of the main use cases from a successful Social Business would eventually be that one ofcustomer service and customer support, although over the course of time you may have noticed how my experienceshave been very lacking in this regard. So, instead of giving up on it altogether a long while ago I decided to keep pushing for it, because I knew it that at some point it would click and that would be the day where we may be witnessing that tipping point for that use case to become a reality. Well, I think that day has arrived. Today. And that company that has finally understood what a social business is all about is one that I never expected that it would be coming around, as seen on this blog a few times already. That social business with a success story on providing excellent customer service and support is Movistar. Yes, you are reading it right.Movistar!

I have always been saying that the day both telcos and airlines, along with government, amongst a couple of others, start embracing social... Read the article

One of the most important dynamics in almost all industries today is how value creation is increasingly shifting to be between organizations rather than within organizations.

Most notably, the nature of client-supplier relationships have dramatically shifted over the years.

This is not new. I have spent considerable time working with the institutional financial services sector, and seen major changes over the years. I recently recalled a White Paper I wrote years ago, How Collaborative Technologies are Transforming Financial Services, in the wake of a Collaboration in Financial Services conference I co-organized and chaired in New York.

Here is an excerpt from the White Paper...

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I consider a Social Business to be one which harnesses the power of social networking technology to aid collaboration and decision making in organizations. I see this as the modern extension of Knowledge Management which was seen in the early part of this century as the consequence of better database solutions, the advent of the Web as we now know it and a way to finally make our work “smarter”. But will Social Business disappear like Knowledge Management, “Knowledgebases”, “Groupware” and other solutions like it in the past?

In the late nineties many computer systems were still focused on making electronic versions of previously physical processes. The emergence of good-quality scanning solutions and processing systems from the likes of Kofax..

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