Bill has served for thirty years in leadership positions helping firms improve employee performance and make effective business use of emerging technologies. He worked in such areas as learning, competency assessment, knowledge management, and more recently, social media, around such topics as sales, customer service, and technology adoption. Bill has supported US Fortune 500 companies in a variety of industries, along with a number of leading European firms.
Currently, Bill is the SVP of Marketing at Darwin Ecosystem where he helped the firm win a number of industry awards and gain significant market recognition in its first year. He manages the Darwin blog and Twitter efforts among other tasks. He wears several other hats including writing for two other blogs: The OutStart Knowledge Solutions Blog and the AppGap. He also provides consulting to clients on effective uses of social media. Bill is a frequent speaker and author on Web topics, especially business uses of social media, both inside and outside the enterprise.
Prior to his current roles, Bill was in a leadership role in knowledge management at Accenture (1996-2004) and led the Knowledge Management/Portals Client Practice (2001-2004). He was responsible for numerous knowledge management and portal strategy and implementation engagements. A number of these won industry awards for innovation and effective knowledge sharing. He also led several large learning efforts and served as executive sponsor for the firm’s Plumtree, Epicentric, and Lotus alliances.
At Renaissance Strategy Group (1993-1996) Bill developed knowledge management, performance support systems, and multi-media learning systems. At both Accenture and Renaissance, he developed and documented the firm’s first knowledge management methodology. At Spectrum Interactive (1981-1993) Bill developed performance support systems, multimedia learning systems, and instructor-led training, as well as competency assessments, organizational designs, and evaluation methods for many Fortune 100 companies.
From 1976 to 1981 Bill conducted post-doctoral research at Harvard University on the effects of media on cognition. He received a Ph.D. in Educational Psychology from the University of Toronto, an Ed. M. in Human Development from Harvard University, and a B.A. in Sociology from Tufts University. Bill has published over 100 articles on business uses of the web, knowledge management, learning, and psychology and he has presented at over 100 sessions at professional conferences including, American Psychological Association, American Society for Training and Development, Braintrust, Enterprise 2.0, KM World, Enterprise Search Summit, and Webcom. Bill writes the blog, Portals and KM, since May 2004. There are over 2,500 subscribers. It is syndicated through several services including Lexis Nexis Kindle, Blogburst, and others. You can reach him at email@example.com