About the author >

About: Technologist based in Scotland with a passion for social business, collaboration and analytics. Serial tweeter (@alanghamilton) and self-confessed IBM-fanboy. I believe social business is a new way for organizations of all sizes to form stronger working relationships within themselves and with their customers and partners. By demonstrating how any organization can become more open, responsible, compassionate and flexible I can show that staff and customer satisfaction increases, morale improves and better business results come.

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Weblog: http://alanghamilton.com/