Category: Cloud
Author: David Terrar
Posted: November 08, 2013 964 views
As part of London's Social Media Week we put on an event calledSocial Business – The Patchwork Elephant Revisited asking "What next for Social Business?".  We were kindly sponsored by our friends here at and we introduced the event and the speakers in an earlier post.  The idea was to get 8 different perspectives on where we are at, and where we go next, with using social and collaboration tools "inside" the business to add value and work more effectively.  Why is the "Social" word seen with such suspicion by some executives in the C-suite?  With the explosion of social media use in marketing or customer support reaching out of the organisation, why aren't more companies using it all over their organisations?  We believe change is happening, but why aren't we further forward with "Social Business"?

A few weeks after our event, Chris Heuer did a guest post on Brian Solis' blog that moved in to the same territory we covered ... Read the article
Author: Michael Fauscette
Posted: October 31, 2013 745 views
Most companies have a number of enterprise systems, whether that's financial, human resources, payroll, warehouse management, customer service or any number of other transaction based software products. The point of those systems is to provide a way to automate and create repeatable process around the business workflows and execute transactions. For Industrial Age businesses creating predictable and repeatable processes was the key to operational efficiency and operational efficiency was competitive advantage. In the information age operational efficiency is not a key competitive advantage, in fact it is directly tied to rigidity and inability to adapt to change, which are a huge disadvantage in the new global, connected economy. Flexibility, agility and adaptability are the new competitive advantage in a business environment where change and unpredictability are the norm. 

So transaction systems are a holdover from the Industrial Age and do not in themselves provide what a business needs to grow and prosper in this world of business change. Not that they are not still valuable to business, in fact automating and providing the business foundation is still very important. They are the base "operating system" for the business. In the past though, automation accompanied by rigid process, was an integral part of competitive advantage, manifest mostly in increased ... Read the article
Author: Keith Swenson
Posted: October 27, 2013 2027 views

A new study from Oxford says that 47% of the jobs in America are at risk of automation.  There is a lot of fear that a job automated is equivalent to a job eliminated. It is the same fear that fueled the Luddites, however history shows that fear to be misplaced then, as it is now.  Automation drives a transformation of the workplace, not an elimination.


The report by Carl Frey and Michael Osborne at Oxford University is called “The Future of Employment: How Susceptible are Jobs to Computerisation?”  says:

… Based on these estimates, we examine expected
impacts of future computerisation on US labour market outcomes, with the primary objective of analysing the number of jobs at risk and the relationship between an occupation’s probability of computerisation, wages and educational attainment. According to our estimates, about 47 percent of total US employment is at risk. We further provide evidence that wages and educational attainment exhibit a strong negative relationship with an occupation’s probability of computerisation.

Pretty scary, right?  Almost half the workforce — gone.  In the early 19th century...

Read the article
Author: Mark Fidelman Posted: February 03, 2013 1167 views

imageIn an article I wrote last year titled “Why Every Company Needs to be More Like IBM and Less Like Apple”, I compared the cultures of both companies and how over the past 25 years they had flipped: “Today’s Big Blue is the antithesis of Big Brother. It’s ‘Big Open’. A transparent, nimble, collaborative organization known more for listening and engaging customers than for dictating to them. While ironically, some say Apple now resembles Big Brother given their propensity for tight controls.”

That article and the number of follow on pieces written to support and rebuke my argument stirred up a heated debate that continues... Read the article
Author: Cecil Dijoux
Posted: January 23, 2013 1640 views


This is a sequel of Edgar Schein Organizational Culture and Leadership review, focussing on the sole Chapter 20. In this chapter, the great man discuss Learning Culture and the Learning Leader.

Schein shares Gary Hamel points of view regarding today’s market and economy : we have no idea what tomorrow’s world will be except that “It will be different, more complex more fast paced and more culturally diverse. This means that...  Read the article
Author: s21admin
Posted: December 04, 2012 552 views
This is a sponsored post on behalf of Alsbridge.

Cloud computing is the all the rage these days, but many companies are still having a tough time making the transition.  The major stumbling block is not the technology—which is proven—but the "So what?"  So, you have the cloud capability.  What is it going to do for you beyond deliver lower costs?  This challenge has created a significant opportunity in the marketplace for advisory firms that can guide companies through the change management, operational alignment, and business case validation required to produce positive business and financial results.

No advisory firm has filled the niche for transformation advice more aggressively and successfully than Alsbridge, the fast-growing Dallas-based global consulting firm that provides data-driven sourcing advisory and benchmarking services for IT, Finance and Sourcing executives worldwide.  Alsbridge's core competency is helping companies reduce costs and get more value from their vendors by leveraging proprietary tools and information databases to identify and engage the... Read the article
Author: Keith Swenson
Posted: August 21, 2012 2723 views

Here is an article I wrote for Workforce Solutions Review, a well produced magazine from the International Association for Human Resource Information Management (IHRIM).  It seems that there is some interest in Adaptive Case Management from a HR perspective — and for good reasons.  When I get the details of the publication issue I will include that here.  Meanwhile, this post outlines a vision for ACM and Human Resources & Management.


In the past two years we have seen a dramatic increase in interest in a new approach for systems that support office workers.  Much of the focus for information technology deployment has been on automating or even eliminating less skilled jobs.  This has been largely effective, and organizations today are able to much more with fewer people. People today spend less of their time on routine tasks, and more of their time on things that make a difference, than was possible just ten years ago.

The challenge is to determine how to support higher skilled modes of work.  We call this kind of work “unpredictable work” because one cannot predict in advance the exact course of what will be done.  This is technology for the rest of us: managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living.  These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this.

The trend goes beyond being just a technology...

Read the article
Author: David Terrar
Posted: June 11, 2012 1248 views
Over here we are anticipating this year's Cloud Computing World Forum in London, but over in the US Larry Ellison, Oracle's founder and CEO since 1977, has pivoted his position on the Cloud along with "crossing a line" to trash key competitors.  Elsewhere old guard software giants like IBM are mis-communicating the Cloud messages.  How does this help the the industry, the typical buyer in an SME, or the average CIO in a larger enterprise?  Actually this noise generated by the old guard of IT is significant in positioning the current status of the Cloud landscape, but what we really need is some clarity of vision on the Cloud topic from the big players rather than messaging crafted at protection of their existing customer base and revenue streams.

Last Wednesday Larry announced what the Oracle press release claimed as "the "industry’s broadest and most advanced Cloud strategy", although on  ... Read the article
Author: Michael Fauscette Posted: May 24, 2012 896 views

Tuesday's announcement from SAP ended months of discussion on who will buy cloud collaborative commerce vendor Ariba. As I've said a few times, most of the larger pure-play cloud vendors are getting a look by traditional large software application vendors, who need to quickly build out a cloud application portfolio. The offer, $4.3B, represents a significant premium of 106X trailing 12 month Ebitda, dwarfing the industry median for software acquisitions from 2002 to today of 16X. The price represents a 20% premium on Ariba's closing price on 5/21 but is considerably less than the 52% premium it paid for SuccessFactors last Fall.

Even though SAP executives have consistently derided Oracle ... Read the article