(Picture by Peter Farago & Inkela Klemetz-Farago)

This is something I’ve been thinking of for quite a while now.

Actually, since 2011 edition of the Enterprise 2.0 conference in Boston. And this telling quote by Jamie Pappas : Social Business is more about soft skills than about tech skills. I’ve ben having this impression that ...  Read the article

Curated from: 12 Top Community Managers Share Their Tips for Better Engagement by Lauren Drell

---

Engagement is one of the most talked about metrics for ROI.

Mashable gathered tips from top community managers to help you boost activity on your social platforms —they’re grouped into various engagement-inducing “actions” below. The individuals we spoke with have built up engaged audiences for brands, such as Gap, JetBlue, Instagram and Jetsetter, so they know a thing or two about community building. ...

Read the article

When the book on informal learning came out, nay-sayers attacked me as some kind of loony. Some still do. I’ve got a thick skin.

QUESTION: How do you know that informal learning works?
ANSWER: How did you learn to walk and talk? How did you learn to kiss?

QUESTION: How can you measure what people learn?
ANSWER: By judging what they do. Has their performance improved?

QUESTION: How can we assess the ROI of informal learning?
ANSWER: Cost-benefit analysis. But hold it, how to you assess the ROI of formal learning?

QUESTION: How do you know learning on the job is 80% informal?

ANSWER: Study after study arrives at that figure but it’s a generality. It depends on the context: what’s to be learned, who’s learning it, and...  Read the article

I’m regularly trying to do two things: explore mobile capabilities, and get folks to think more broadly about how we can support performance in the organization.  I was asked to flesh out a proposed title for a stage at the upcoming mLearnCon, and thought about trying to map the 4C’s of mobile to the major categories of mobile work opportunities.  It’s a slightly different take than my previous meta-mobile post where I looked at performance support, formal learning, and meta-learning...

Read the article

Mayra Aixa Avilar (who I hope to meet someday, maybe at mLearnCon?) pointed to this post saying “mLearning is starting to diverge from eLearning not only in specific meaning, but in approach and design as well”, and I want to politely disagree.   Depends, of course, on what you mean by elearning, to start with.

The clear implication is that elearning is about courses on the desktop.  As I’ve discussed before, when I’m talking about ‘big L‘ learning, I’m covering research, performance, innovation, creativity as well as more typical execution. As a consequence, I’m talking performance support, social networks, portals, and more, as well as ...  Read the article

My, how times have changed. Two years ago, people were scoffing at the term social learning. Three years ago, social learning was solely for the nerds like me, whereas four years ago it was a term used solely in academic circles. But during the past year and a half or so, social learning has become cotton candy at the fair. Everybody wants some.

In particular, there has been a fair amount of shuffling, repositioning, flanking and acquiring going on in the vendor space as it relates to our fluffy, sugary ...

Read the article

“Sometime reality is too complex. Fiction gives it form.” Jean Luc Godard

Sitting on a Greek island, I am reminded of how historically, stories have played a key role in transferring knowledge; the epic poems and ancient parables are evidence of this ageless capability. Before text was invented, stories were the main form of knowledge recording and sharing, as the conditions for the preservation of ideas were mnemonic (Havelock, 1976). Stories are still easier to remember than prose and any good speaker uses them to this advantage.

Research into great leaders suggests that a leader who truly enables change is one who creates a story; a vision that significantly affects... Read the article

A little while ago I wrote an article on how employee collaboration and customer collaboration initiatives solve different problems.  I kept hearing about how one was more valuable or had a greater impact on the organization than the other but the truth was that they indeed addressed different needs for the ...  Read the article

It is becoming clear that more and more people are using a variety of ways – not just training – to help them (a) acquire new skills and knowledge as well as (b) learn continuously in their jobs. (You can read more about this in my Learning in the Social Workplace article.)

Here are just ten key ways that people find of value to help them (learn to) do their jobs: …

Read the article

Víctor García-Morales, Francisco Lloréns-Montes and Antonio Verdú-Jover published a paper in the British Journal of Management (December, 2008, Vol. 19 Issue 4) entitled, “The Effects of Transformational Leadership on Organizational Performance through Knowledge and Innovation”.

In it they set out to prove the following hypotheses:

• Transformational leadership will be positively associated with knowledge slack (prior knowledge), absorptive capacity, tacitness, organizational learning and innovation.
• Knowledge slack will be positively associated with absorptive capacity.
• Absorptive capacity will be positively associated with tacitness.
• Tacitness will be positively associated with organizational learning.
• Organizational learning will be positively associated with innovation.
• Tacitness, organizational learning and innovation will be positively associated with performance.
• Size will be positively associated with strategic variables that affect organizational performance.

In summary and at its core, the authors wished to ... Read the article