Companies today are under increasing pressure to change the way they interact with customers and community management platforms like the one provided by Lithium Technologies can be an important part of that initiative. With customers insisting that companies interact "when, where and how" the customer chooses and not, as in the past, only where the company chooses, customer support is more important than ever. Because of this, many companies are opening up social channels to their customers. Now these Social CRM efforts are definitely business critical, but in my opinion there's an associated issue that some companies are overlooking, their own siloed organizations. As I often tell audiences, just opening up channels to the customers without making sure their own employees can actually collaborate with ... Read the article
I don’t like reading things like this, I really don’t. But today I came across a report released by Modern Survey which found that we have a lot of work to do around engaging our employees. Modern Survey isn’t the first firm to report low engagement numbers, Gallup and Blessing White (along with others) have all found low engagement rates within our organizations. The questions, approaches, methodology, and data that all of these firms get is different but the trend and overall findings remains the same. I don’t think we realize how crucial employee engagement within our organizations really is.
Modern Survey measures engagement by asking employees five... Read the article
I managed a few minutes out of my schedule last week to stop by the Yammer Tour event in San Francisco. I was in San Francisco doing a keynote for sugarCRM's user event and luckily the events overlapped. As I was listening to Yammer CEO David Sacks talk about some of the new Yammer features and interview some customers, I was struck by how much social tools like Yammer are changing businesses. Yes, I know that's almost all I've talked about for the last 4-5 years, changing businesses with social technologies and driving real cultural changes, but seeing that transformation really makes an impression. It's easy to get lost in all of the forward looking research and discussion on technology when in fact, what really matters is what businesses are actually doing with the tools to get some real business benefits. Does using social tools for business really make any difference? There are all sorts of ways to measure value when it comes to technology, we wrote a whitepaper on the ROI of social that has some ideas. Social business impacts business processes across the company and is having some interesting and very positive returns. Not all are as obvious as others though, and some of the less obvious are perhaps the most transformative.
First I should say that for me, social initiatives need to be clearly tied to increasing revenue, increasing margin, fostering innovation and/or increasing ... Read the article
Nora Ganim Barnes and her colleagues at the Center for Marketing Research at the University of Massachusetts Dartmouth have looked at business blogs for some time. In 2010 50% of the Inc. 500 had a corporate blog, up from 45% in 2009 and 39% in 2008.p Now in 2011, the use of blogging dropped to 37%. In contrast, they found, in a related study that blogs continued at the same 23% level in Fortune 500 companies. This has, in part, happen because of the rise of other social media that have taken over some of the function so blogs. However, blog remain the main vehicle if saying something of substance and most of the traditional media outlets have adopted them.
So it was interesting to me to go back in time to when ... Read the article
Several years ago, my wife and I ran out of toothpaste in a remote part of small Southeast Asian country. We spent half the day trying to find a place that carried a halfway recognizable form of packaged toothpaste. It was more of an adventure than you might imagine. We ultimately found one unopened Colgate toothpaste box covered in dust in a small bazaar kiosk. In that case, we were excited and thankful. It didn’t matter much that the box was a bit dusty, nor that it wasn’t our typical preferred choice of toothpaste.
I remember coming back to the United States several months later, and going shopping for toothpaste once again. I found myself paralyzed in the aisle as I tried to make sense of shelf space that looked similar to this:
... Read the article
Facebook has over 850 million users worldwide. Out of that, a total of 194 million users are from Asia at the end of March 2012. Most of these users from the Southeast Asia region – 97 million or 54% of the total Facebook users in Asia. Some other observations on the latest Facebook in Asia statistics:
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- In early February 2012, Indiasurpassed Indonesia to become Facebook No. 1 Nation in Asia. Back in January 2011, India has16.9 million Facebook users. Now, the country has over 45.9 million Facebook users.
- In addition to India, Japan has been growing impressively in the past 1 year or so. Japan started the year 2011 with 1.8 million Facebook users. Today, there are over 8 million users in Japan.
- South Korea has been growing with double digits figure. The country is now ahead of Pakistan in the Facebook in Asia list. ...
One of the big issues for a buyer today considering Cloud Computing is how do you choose a good Cloud provider from a bad one? Who do you trust? Maybe the Cloud Topic needs some standards? Well actually there are so many standards bodies and vendor groups that the picture is confused - something that I try to demystify with my companyand with the various cloud groups that I'm involved with. If you type "cloud standards" in to Google, you'll find an alphabet soup of acronyms, and even the first entry in the list - a "Wiki site for Cloud Standards Coordination" - initially looks promising, but doesn't yet mention some of the key organizations that have something worthwhile to contribute ... Read the article
We live in a interesting time where the Internet and technology have allowed us to tear down borders despite distance, time and language challenges. Despite the business cultural shift of how businesses use the Internet, there are still challenges.
Businesses have traditionally managed their workforce by focusing on operational efficiencies, but they have not concentrated on creativity and flexibility to capitalize on the growth opportunities. Developing these capabilities will require businesses to focus on growing creative leaders
,adapting to the environment
, and capitalizing on shared intelligence. ... Read the article
There's a lot of pressure for change in the world of enterprise software, and many would argue that it's much needed change. The growing availability of everything "as-a-service" is changing the way companies buy and consume software. In fact the Internet has impacted the way almost everything is distributed in some way. The more everything is connected the easier distribution becomes. Underneath this distribution shift though, several other things are also changing about the way software is being implemented or upgraded and the way it is being designed and built. I noticed a trend a few years ago, just before the ... Read the article
Eric Schmidt’s speech in the Mobile World Congress 2012 inspired me to think for a second what it means that we have the chance to communicate, share and read information online. Due to the fact that the infrastructure around us is as well developed as it is and we can afford to buy a lap top or a mobile phone, in most cases the both, we represent the group of the people that are hyper connected.
There are 7 billion people in the world and about a little more than 2 billion of them
have an online access. The latest news
spread around the globe in a matter of seconds and the latest information ...
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