I did some catching up on my reading over the last holidays. One book at the top of the pile was Rawn Shah’s Social Networking for Business: Choosing the Right Tools and Resources to Fit Your Needs. Rawn is best practices lead in the Social Software Enablement team in IBM Software Group. He was kind to give me a review copy. In this book Rawn brings together patterns and best practices based on his experience managing worldwide online communities at IBM. He makes the case that for online communities to succeed they must be guided and nurtured carefully, actively... Read the article

The rise of mobile communications is one of the major game changes in technology. The amount of time spent on mobile apps has surpassed web browsing on a computer. There are 5.3 billion mobile subscribers (77% of the world population) and mobile devices have overtaken computers on Wi-Fipnetworks. Given these numbers, how are enterprise IT departments supporting their mobile users?

Forrester’s TJ Keitt tackles this question with his report, Does Your IT Department Support The Needs Of The Mobile Workforce? The data suggests that IT still has a way to go to meet worker expectations. They asked 4,985 information workers as part of... Read the article

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