So here we are at Enterprise 2.0 in Boston. I will be reporting on it on this blog over the next few days. I recently found an interesting related study. Asreported in AdWeek, the current order of customer interaction methods starts with face-to-face, followed by websites, channel partners, call centers, traditional media, advisory groups and finally, social media. However, this order may flip in a few years. During this time, according to an IBM survey of 1,709 CEOS from 64 countries and 18 industries, social media will leap to the number-two spot while traditional media plunges to the bottom.

Saul Berman, a partner in IBM’s global business services organization is quoted as saying, “It’s all part of this move towards openness, both with your customers, with your employees, your business partners, and engaging them all together in what I call this redefinition of the organization—more broadly defined.” It is social business of... Read the article

Introduction

The recent series of blog posts about the campus / learning workplace are the result of my growing awareness of the importance of the workplace for knowledge creation through the work I have been doing in recent years with Dr Marie Puybaraud and the Johnson Controls Global Mobility Network.

Work-based learning

I have another string to my bow. I headed up a team, over a decade ago, responsible for establishing and growing a UK university’s work-based learning Master’s degrees across all faculties.

 

 

 

 

 

 

 

 

 

 

 

What this means is that rather than feeding students into pre-designed course, our starting point was a strategic thing the student’s business needed to do. We helped them scope a strategic objective and create a high-level...

 

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After some soul searching I've just started updating my various personal profiles around the web to say I'm a social business evangelist rather than saying enterprise 2.0.  I've got close to this before.  I wanted to explain why now.  For me that terminology change is a big deal because I'm not 100% comfortable with "social business", but it's not me rather the market that decides.  If we move the clock forwards 5 years I'm sure we'll be using different language again, and I believe the way the smart companies use social media and social tools in their businesses today will be as natural and essential to any organisation as a website, email, phones or  ... Read the article

A guiding goal in much of my work is the democratization of the workplace. Democracy is our best structure for political governance and I believe it should be the basis of our workplaces as well. As work and learning become integrated in a networked society, I see great opportunities to create better employment models.

So is it possible to have Enterprise 2.0 or a Social Business without a democratic foundation? Is the employer/employee relationship the only way we can get work done? In describing Enterprise 2.0, Andy McAfee, who originated the term, says that our work...  Read the article

Businesses talk about speed, but they don’t take advantage of it

Organizations that don’t embrace new ways of operating and radically different approaches to corporate learning will not survive for three reasons:

1. We’re witnessing a dizzying rate of change. Business people are being overwhelmed by the pace of progress and the explosion of knowledge.
2. There are denser and denser interconnections afoot. Everything is getting hooked up to everything else. This increases complexity and...

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I spoke recently at an excellent event organized by Canon for the CIOs of major organizations. During an extended lunch, a diverse range of ‘celebrities’ including TV personalities, authors, and musicians gave short presentations. I spoke about how the evolving intersection of technology and society is shaping employees’ expectations, particularly in the technology they can use. I wove a broader story about social change and its implications, though I briefly brought out five points on what employees expect from technology.

1. Excellence. 
When people go into organizations, they have extremely high expectations of the technology they are given to use. This has been honed by extensive use of...

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If you have been reading this blog for a little while now, you may remember how there have been numerous ocassions where I have discussed how I am one of those folks who doesn’t really buy into both the whole generations or digital divide arguments. Gen-Yers, Gen-Xers, Baby Boomers, etc. etc., to me, are all part of the knowledge workforce and, if anything, instead of talking about different generations at work, I always tend to think that it is mostly about embracing and facilitating different working styles within the workforce. But what happens when each and everyone of those work styles don’t have a meaning, nor a purpose, for what they usually do? Well, we have...

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I recently had the privilege to participate in the Sales 2.0 and Enterprise 2.0 conferences inBoston, MA.

It was good to see old friends, meet new ones, and/or insert a handshake or hug into a previously only virtual relationship. The conference(s) also provided a great chance to check on the pulse of the industry, hear new stories, and generally get a broader and better sense for what’s going on the in the marketplace. 

Like a room full of toddlers, the industry is learning to walk. There have been starts, stops, over compensations, disparity amongst players in general understanding and development, and in some cases, the harsh realization that we’re just not quite ready to do what we want to do... Read the article