Category: Mobile

One Year Later and IBM’s Social Business is Still Superior to Apple’s

In an article I wrote last year titled “Why Every Company Needs to be More Like IBM and Less Like Apple”, I compared the cultures of both companies and how over the past 25 years they had flipped: “Today’s Big Blue is the antithesis of Big Brother. It’s ‘Big Open’. A transparent, nimble, collaborative organization known more for listening and engaging customers than for dictating to them. While ironically, some say Apple now resembles Big Brother given their propensity for tight controls.” That article and the number of follow on pieces written to support and rebuke my argument stirred up a heated…

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Lean, Social Business and Schein’s 10 Dimensions of the The Learning Culture

This is a sequel of Edgar Schein Organizational Culture and Leadership review, focussing on the sole Chapter 20. In this chapter, the great man discuss Learning Culture and the Learning Leader. Schein shares Gary Hamel points of view regarding today’s market and economy : we have no idea what tomorrow’s world will be except that “It will be different, more complex more fast paced and more culturally diverse. This means that organizations, their leaders and all the rest of us will have to become perpetual learners.” Which somehow echoes what Mary Poppendieck said during Lean IT Summit 2011 : “In any industry nowadays, the fastest learner…

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10 Easy Steps to Social Business, Steps 1-3 Infographic and roundup

If you have been following my series, 10 Easy Steps to Social Business, so far then hopefully you’ve gained an understanding of: Embedding social techniques into your business processes with some examples (more to come). The need for customization of your social business solution. Things to think about when preparing a Social Business Governance Plan. Many thanks for the kind feedback and comments I’ve received so far.  Steps 4 – 6 of the plan will be coming soon.  In the meantime let me keep you busy with my infographic which summarizes the first three steps:                        …

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Becoming a Social Business in 10 easy steps

I was lucky enough to attend the IBM Leadership Alliance conference last week in Boston.  This is an annual gathering of a large number of senior IBM execs, IBM Champions, key customers and a some hangers-on like me.  The entire event is covered by a non-disclosure agreement as the IBMers share their product plans and seek feedback on their plans from the audience. One session stuck out particularly for me.  It was Sandy Carter‘s presentation on becoming a social business.  Although the precise content of her presentation is under NDA I am allowed to discuss the 10 steps to becoming a…

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Improving organizational communications

(Originally posted on Enterprise Strategies: To help social business emerge from hype to mainstream adoption, it is important to demystify how social business improves people’s jobs. One area that social business can benefit across a wide range of areas inside of companies is the Communications Plan. Today, communications plans have wide application across many areas of business: Projects Programs Change Management Marketing Organizational Change (re-orgs) Crisis Communications Product releases What is a communications plan? According to Hieran Publishing a communications plan contains the following: What you want to accomplish with your communications (your objectives), Ways in which those objectives can be accomplished (your…

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12 features of supporting social collaboration in the workplace

I am often asked how to support social collaboration in the workplace. As I showed in my recent blog post, there are some big differences between learning in an e-business and learning in a social/collaborative business. So it is not just about adding new social approaches or social media into the training “blend”, supporting social collaboration is underpinned not only by new technologies but by a new mindset.  In other words, it means .. 1 – moving from a focus on organising and managing training (which includes e-learning and blended learning) FOR others, to helping  individuals and teams address their OWN performance problems….

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2012 Digital Workplace Trends Report

Every year since 2006 Jane McConnell releases her report on digital workplace trends which is quite an in-depth piece of work.  The most recent one clocking in at over 150 pages of information with online survey data from over 456 organizations around the world!  Her most recent report looks at both the consumer and employee use of social and collaborative technologies.  While it is quite comprehensive I will extract a few pieces of information which I found to be interesting. As you can see from the image below most organizations are still at the early stages of their enterprise collaboration initiatives….

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State of the Net 2012 – People Tweet Tacit Knowledge – Part One

You may remember how in previous articles that I have put together over here in this blog I have mentioned how, lately, I am going through one of those stages, where instead of participating rather actively in a good number of various different social networking sites, I’m now more inclined towards plenty of reading and listening what’s happening out there, then do a bunch of more reading (books, articles, white papers, etc. etc.), followed by lots of additional self-reflection and learning on the sides from watching video clips, mainly of conference event recordings available on YouTube and, eventually, come back…

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Mobile Work

I’m regularly trying to do two things: explore mobile capabilities, and get folks to think more broadly about how we can support performance in the organization.  I was asked to flesh out a proposed title for a stage at the upcoming mLearnCon, and thought about trying to map the 4C’s of mobile to the major categories of mobile work opportunities.  It’s a slightly different take than my previous meta-mobile post where I looked at performance support, formal learning, and meta-learning. In this case I’m looking at the 4 C’s by work categories.  I see augmenting formal learning as one, providing performance support as a second,…

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