Category: Social

Trash talk and FUD harms the Cloud industry

Over here we are anticipating this year’s Cloud Computing World Forum in London, but over in the US Larry Ellison, Oracle’s founder and CEO since 1977, has pivoted his position on the Cloud along with “crossing a line” to trash key competitors.  Elsewhere old guard software giants like IBM are mis-communicating the Cloud messages.  How does this help the the industry, the typical buyer in an SME, or the average CIO in a larger enterprise?  Actually this noise generated by the old guard of IT is significant in positioning the current status of the Cloud landscape, but what we really need is…

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New Study: Only 10 Percent of Employees are Engaged

I don’t like reading things like this, I really don’t.  But today I came across a report released by Modern Survey which found that we have a lot of work to do around engaging our employees.  Modern Survey isn’t the first firm to report low engagement numbers, Gallup and Blessing White (along with others) have all found low engagement rates within our organizations.  The questions, approaches, methodology, and data that all of these firms get is different but the trend and overall findings remains the same.  I don’t think we realize how crucial employee engagement within our organizations really is. Modern Survey…

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Mobile Work

I’m regularly trying to do two things: explore mobile capabilities, and get folks to think more broadly about how we can support performance in the organization.  I was asked to flesh out a proposed title for a stage at the upcoming mLearnCon, and thought about trying to map the 4C’s of mobile to the major categories of mobile work opportunities.  It’s a slightly different take than my previous meta-mobile post where I looked at performance support, formal learning, and meta-learning. In this case I’m looking at the 4 C’s by work categories.  I see augmenting formal learning as one, providing performance support as a second,…

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The Enduring Nature of Blogs and Blogging

Nora Ganim Barnes and her colleagues at the Center for Marketing Research at the University of Massachusetts Dartmouth have looked at business blogs for some time. In 2010 50% of the Inc. 500 had a corporate blog, up from 45% in 2009 and 39% in 2008.p Now in 2011, the use of blogging dropped to 37%. In contrast, they found, in a related study that blogs continued at the same 23% level in Fortune 500 companies. This has, in part, happen because of the rise of other social media that have taken over some of the function so blogs. However, blog remain…

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Collaboration and community skills are the new workplace skills

OK, these skills are not actually “new” –  they’ve always been present – but perhaps they have not always been as visible as they should have been, as Oscar Berg explains in The collaboration pyramid (or iceberg). But  as businesses transform into social businesses, the social workplace is going to become more and more reliant on these skills. I’ve been working with a number of organisations recently as they’ve been making the move “into social”, and one thing was clear, that “helping” their people didn’t require old-school training.  Of course, helping them how to use the technology could be partly approached in…

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Winning games

In most games who wins and who loses is the whole point of playing. It would be hard to imagine a more unpopular outcome in a reality TV-series, than an announcement that all the players ended up as winners! It is, of course, beneficial that better-motivated and more enterprising players take the place of the lazy, the incompetent, and the unmotivated. But zero-sum thinking and the winner-takes-all philosophy does not serve us any more. As there are more losers than winners in our games losers multiply as winning behaviours are replicated in the smaller winners’ circles and losing behaviours are…

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Working Smarter: Organizing for diversity and complexity

I’ve been looking at ways to explain why social learning is so important for business today. It comes down to the fact that what we know and do inside our organizations is insufficient to address external complexity or to be innovative. In Leadership 2030, the Hay Group identifies six fairly obvious, but worth repeating, megatrends, all of which will require more innovative approaches to work: The balance of power is shifting to the East Climate change and scarcity of resources is a mounting problem The war for talent rages on Accommodating growing individualization, requiring more social workplaces Embracing people who are…

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The Secret to Virgin America’s Social Business Success (infographic comparison)

Want to know what it might feel like if an airline actually treated its customers like friends? Not a superficial, phony performance marked by fake smiles and fake actors (think the aviation version of the Truman Show). But an airline that runs its business by listening, supporting and doing what’s best for its customers. Instead, we’re subjected to dysfunctional relationships in a system that supports regular and repeated conflicts, which has led to apathy. Onboard and emblematically, no one pushes the flight attendant button anymore because we’re either accustomed to being ignored, or we’re met with a look that says…

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Social media, start-ups and the system of management

In a start-up, the coordination of work takes place through the transparency of activities, close proximity of people working together and mostly informal, responsive, ongoing communication. I have often wondered when and how the transformation to the world of formal reports and meetings takes place. After closely studying several case companies, it seems to me that it is not at all the growth of the company that requires the development of formal communication systems. That takes place as a result of the managerial thinking that has evolved in response to growth. The mainstream view of management science sees the organization…

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Facebook in Asia (Quarter 1 2012): India Leads, Japan Continues to Surge

Facebook has over 850 million users worldwide. Out of that, a total of 194 million users are from Asia at the end of March 2012. Most of these users from the Southeast Asia region – 97 million or 54% of the total Facebook users in Asia. Some other observations on the latest Facebook in Asia statistics: In early February 2012, India surpassed Indonesia to become Facebook No. 1 Nation in Asia. Back in January 2011, India has 16.9 million Facebook users. Now, the country has over 45.9 million Facebook users. In addition to India, Japan has been growing impressively in the past 1 year or so. Japan started…

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