Mobile Work

I’m regularly trying to do two things: explore mobile capabilities, and get folks to think more broadly about how we can support performance in the organization.  I was asked to flesh out a proposed title for a stage at the upcoming mLearnCon, and thought about trying to map the 4C’s of mobile to the major categories of mobile work opportunities.  It’s a slightly different take than my previous meta-mobile post where I looked at performance support, formal learning, and meta-learning.

Looking at Mobile for work

In this case I’m looking at the 4 C’s by work categories.  I see augmenting formal learning as one, providing performance support as a second, social media as a 3rd area, and the unique mobile contribution of context-sensitive support as a 4th area.

I realize there are some problems in this, in that Social and Communicate are hard to discriminate (hence using the catchall phrase social network), and Capture is core to context-sensitivity. Alternate Reality Games (ARGs) don’t have to be social, but can be.  And I hadn’t really thought through what context-sensitive computing and communicating might mean. Certainly you could have a focused directory that knows who knows about this context, and perhaps an app that presents different options for context-sensitive trouble-shooting or repair (e.g. knowing what device you’re liable to be working on), but I could be missing some options.  And I’m not sure I’ve seen socially edited or maintained apps as opposed to content. Anyone?  Anyone?  Bueller?

So, as this is a first shot at this, I welcome feedback. What am I missing?


Clark Quinn

Clark Quinn 

Clark Quinn applies a deep knowledge of human cognition and understanding of technology to the design of learning solutions. Clark has held academic and business positions in US and Australian organizations, including the University of New South Wales and Knowledge Universe. He has led the design of engaging and effective strategic learning solutions including games, mobile learning, adaptive systems, social learning, and content models. Clark is the author of Engaging Learning: Designing e-Learning Simulation Games and Designing mLearning: Tapping into the Mobile Revolution for Organizational Performance. He is inspired in, and by, the wilderness.

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