Collaboration and community skills are the new workplace skills

OK, these skills are not actually “new” –  they’ve always been present – but perhaps they have not always been as visible as they should have been, as Oscar Berg explains in The collaboration pyramid (or iceberg). But  as businesses transform into social businesses, the social workplace is going to become more and more reliant on these skills. I’ve been working with a number of organisations recently as they’ve been making the move “into social”, and one thing was clear, that “helping” their people didn’t require old-school training.  Of course, helping them how to use the technology could be partly approached in…

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Winning games

In most games who wins and who loses is the whole point of playing. It would be hard to imagine a more unpopular outcome in a reality TV-series, than an announcement that all the players ended up as winners! It is, of course, beneficial that better-motivated and more enterprising players take the place of the lazy, the incompetent, and the unmotivated. But zero-sum thinking and the winner-takes-all philosophy does not serve us any more. As there are more losers than winners in our games losers multiply as winning behaviours are replicated in the smaller winners’ circles and losing behaviours are…

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Moving to the Cloud: Transitioning Software Companies to New Business Models

It seems that everywhere you turn today you hear about software in the cloud. Considering all of the marketing you might begin to think that the cloud business model, or software as a service (SaaS) was the only way left to purchase software. Of course that’s not the reality of the software world though. Certainly most, if not all new software companies that have launched over the last few years are leveraging the public cloud and the SaaS subscription based business model. But that’s only a small fraction of all of the software that is available today. Even considering the…

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Working Smarter: Organizing for diversity and complexity

I’ve been looking at ways to explain why social learning is so important for business today. It comes down to the fact that what we know and do inside our organizations is insufficient to address external complexity or to be innovative. In Leadership 2030, the Hay Group identifies six fairly obvious, but worth repeating, megatrends, all of which will require more innovative approaches to work: The balance of power is shifting to the East Climate change and scarcity of resources is a mounting problem The war for talent rages on Accommodating growing individualization, requiring more social workplaces Embracing people who are…

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The Secret to Virgin America’s Social Business Success (infographic comparison)

Want to know what it might feel like if an airline actually treated its customers like friends? Not a superficial, phony performance marked by fake smiles and fake actors (think the aviation version of the Truman Show). But an airline that runs its business by listening, supporting and doing what’s best for its customers. Instead, we’re subjected to dysfunctional relationships in a system that supports regular and repeated conflicts, which has led to apathy. Onboard and emblematically, no one pushes the flight attendant button anymore because we’re either accustomed to being ignored, or we’re met with a look that says…

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The Twenty Success Factors of Collaboration

  I’ve been doing a lot of research for the book I’m working on for McGraw Hill.  A part of that research isn’t just understanding emergent collaboration as it exists today in the era of all these new tools but also understanding collaboration at its core.  So, I’ve been researching and reading a lot about collaboration prior to the development of any of these tools to understand more of the human dynamics behind collaboration.  I graduated with a dual B.A. from UCSC and one of those B.A’s was in psychology so naturally understanding collaboration is both fun and interesting for…

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Social media, start-ups and the system of management

In a start-up, the coordination of work takes place through the transparency of activities, close proximity of people working together and mostly informal, responsive, ongoing communication. I have often wondered when and how the transformation to the world of formal reports and meetings takes place. After closely studying several case companies, it seems to me that it is not at all the growth of the company that requires the development of formal communication systems. That takes place as a result of the managerial thinking that has evolved in response to growth. The mainstream view of management science sees the organization…

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Facebook in Asia (Quarter 1 2012): India Leads, Japan Continues to Surge

Facebook has over 850 million users worldwide. Out of that, a total of 194 million users are from Asia at the end of March 2012. Most of these users from the Southeast Asia region – 97 million or 54% of the total Facebook users in Asia. Some other observations on the latest Facebook in Asia statistics: In early February 2012, India surpassed Indonesia to become Facebook No. 1 Nation in Asia. Back in January 2011, India has 16.9 million Facebook users. Now, the country has over 45.9 million Facebook users. In addition to India, Japan has been growing impressively in the past 1 year or so. Japan started…

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On an enterprise social network you can run, but you can’t hide

As I’m sure you’ve already read somewhere else today,Yahoo is banning working from home. This move has been met with derision as    such a backwards step, but also with agreement from some former Yahoo employees. The quote that stood out most to me was this:  A lot of people hid. There were all these employees [working remotely] and nobody knew they were still at Yahoo. What struck me was how difficult it would be for an employee of a company with an established enterprise social network to hide in this way. Their absence would be noted both anecdotally (“Richard…

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